Privacy Policy

OUR PRIVACY COMMITMENT

Offset Alliance LLC (“Offset Alliance”, “we”, “our”, or “us”) respects your privacy and strives to earn and keep your trust. This Privacy Policy applies to information we collect from all sources, including without limitation in connection with our websites, mobile sites, applications, electronic newsletters or communications (collectively the “Service”) that link to this Privacy Policy. This Privacy Policy applies to all personal data collected or submitted on the Service.

If you do not agree with this Privacy Policy, please discontinue use of the Service. You also have the option of setting your browser to reject “cookies.” However, doing this will hinder performance and negatively impact your experience using the Service.

NOTICE TO USERS OUTSIDE THE USA:

The Service is designed and made available for use within the United States of America ONLY, and we make no representation that the Service is appropriate or available in any other countries or territories. If You access the Service from outside the United States of America, You agree that: (1)You are responsible for compliance with all local laws, (2)You waive any privacy rights that apply in the country or territory from where you are accessing the Service, and (3) You accept our Terms of Use.

1. HOW WE COLLECT PERSONAL DATA

1.1 We collect information from you and about you from third parties, and provide it to Squarespace, our hosting provider for the Service, in the following ways:

  • Your submission of information when you communicate with us by telephone, email or via the Service or in connection with subscribing to alerts, newsletters, update notices or other communications from us;

  • Your submission of information in connection with your creation of a Customer Account and/or, subscription to the Service;

  • Information received from you, from various scripts, analytics tools, and other software on the Service, or which is generated as a result of your interaction and use of the Service;

  • Through cookies, web beacons, tracking technologies, and similar technologies, whether implemented by us, or any third party. “Cookies” are small files that your Web browser places in your device’s memory – see “Cookies” section below for more detail;

  • Information submitted by or obtainable from your internet service provider, software, computer, mobile device, or other method of accessing the Service (which you may be able to control through the settings of your software and devices);

  • Information received from third parties, including without limitation information submitted by or available from any marketplace, store, social media network, or other service, website, or application that you use, which refers you to the Service, or which contains or embeds any of the Service.

2.   TYPES OF PERSONAL DATA WE COLLECT

2.1 The information we collect will vary based on your use of the Service, information and actions you elect to take, and based on such actions the information and data you elect to submit (for example, if you elect to create a Customer Account certain information will be requested, some of which is required to create the Customer Account and some of which is optional). We share this information with Squarespace, our analytics provider, to learn about site traffic and activity. Based on the foregoing, the information we collect may include:

  • Personal identification information, including without limitation your name, email address, zip code, user name, and password;

  • Device and connection information, including without limitation details regarding your IP address, browser, operating system, screen display;

  • Usage information, including without limitation what parts of our Service you are using, the length of time using the Service or any portion thereof, your interactions with the Service, the frequency of your use of the Service or any portion thereof, photographs, videos, comments, or other data you may upload and any meta data contained therein;

  • Location information, to the extent provided or available from your internet service provider, device, software, or User Data;

  • Tracking information and related personal information, including without limitation browsing patterns, history, referral source, search terms leading you to the Service, to the extent obtainable using cookies, beacons, website analytic services, or similar technologies;

  • Information we receive from any third party, affiliate, referral source, a separate user of the Service, marketplace, store, social media network, or other service, website, or application that you use, which refers you to the Service, or which contains or embeds any of the Service;

  • Information embedded in any User Content you submit, including any metadata, which may include without limitation identification information regarding the device which captured and/or edited such User Content, location information, personal information, technical information, or other information;

  • Any information that you reveal in a public forum (such as comments).

2.2 When you create a Customer Account on the Service, we collect personal information and share it with Squarespace, our hosting provider for the Service - to improve the checkout experience and customer service. This information may include:

  • Billing address(es)·  

  • Details about your transaction(s) for example subscription type

  • Name, email address and phone number

2.3 Offset Alliance does not store any credit card information. We use a third party vendor, which directly receives and stores personal credit card data, and manages credit card processing for subscriptions and transactions. We may receive information about completed transactions that does not include credit card or bank account numbers.

3. HOW WE USE & SHARE YOUR PERSONAL DATA

3.1 We do not rent, sell, or share personal information about you that we collect on the Service with other people or unaffiliated companies for their direct marketing purposes, unless we have your permission. Except as set forth herein, your personal information will not be knowingly provided by Offset Alliance to third parties without your explicit permission. We share your personal information with:

  • You or any person with your Credentials;

  • Offset Alliance employees, in order to operate, optimize, improve, and/or further develop the Service;

  • Squarespace, our hosting provider for the Service;

  • Our Third party processors as necessary to submit and process payments;

  • Our third party processors for the purposes of improving the Service or our business;

  • Governmental authorities, regulatory bodies, law enforcement, or other authorized persons to the extent required by law or deemed by us to be necessary, appropriate, or in the best interests of Offset Alliance or the public in connection with a request from the foregoing;

  • To the extent you expressly authorize to do so, affiliated or unaffiliated third parties for marketing purposes;

  • A third party, subject to a reasonable obligation of confidentiality, in connection with any merger, acquisition, asset sale, financing, or other capital transaction involving the sale of all, or substantially all, of our assets.

3.2 Among other uses set forth in this policy, we may use your personal information we receive because it is necessary for the performance of a contract with you, including, once you accept our Terms of Use, create a Customer Account and authorize us to use your personal information, to:

  • Provide the Service to you or send any information to you, including alerts, newsletters, or other materials you have requested;

  • Enable you to access or use the Service, functionality, Content, User Content, Materials, or other portions thereof, which you requested;

  • Enable any of our interactive tools to function properly for you to be able to use the Service;

  • Respond to your requests and send messages to you, notice to you, or otherwise communicate with you regarding your Customer Account, the Service, and any customer service or technical support issue you raise;

  • Disclose, use, and reproduce the comments and feedback you reveal in a public forum on the Service in accordance with our Terms;

  • Facilitate your experience through cookies which allow the Service to recognize you if you visit multiple pages during the same session, so that you don’t need to re-enter your information multiple times.

3.3 We may share your personal information because it is necessary for our or a third party’s legitimate interest. Our “legitimate interests” include our interests in offering and operating the Service in an efficient and sustainable manner, in accordance with all applicable legal and regulatory requirements (including our legal obligations laid down in United States federal or state law and any regulatory duties we are subject to in the USA). In this respect, we may use your personal information to:

  • Send periodic emails or other communications to you;

  • Generate anonymous information aggregated with other users’ information, which does not allow you to be identified or contacted (“Aggregate Information”), to improve the Service and our offerings. For example, we might generate Aggregate Information regarding the number of users of our site and the activities they conduct while on our site. We might also generate Aggregate Information that “30 percent of our users live in California” or that “20 percent of our users have looked at our Projects page.” Depending on the circumstances, we may or may not charge for this information;

  • Present User Content or comments you upload on our website or otherwise incorporate such User Content into the Service for other users to access and view as you expressly permitted;

  • Administer any surveys, promotions, rewards, or other programs run by Offset Alliance or its partners from time-to-time;

  • Perform statistical analysis, customer evaluation, and other administrative or business analysis for our own internal purposes;

  • Outsource selected back office functions to third party controllers for the purposes of efficient, fast and secure access to data, and the efficient management of the Service.

3.4 We may use your personal information for our compliance with any legal obligations. In this respect, we may use your personal information for the following:

  • To meet our compliance and regulatory obligations in the United States where we are providing the Service;

  • To assist with investigations (including criminal investigations) carried out by the police and other competent authorities, where those authorities are acting in compliance with US laws.

3.5 We may use and/or share your personal information:

  • To enforce any of our rights under the Terms of Use, this Privacy Policy, any Service specific terms and conditions, or any other rights we may have;

  • When we have your specific or, where necessary, explicit consent to do so.

4. CALIFORNIA RESIDENTS

4.1 We require you to expressly opt-in to any disclosure of your personal information to third parties for the third parties’ direct marketing purposes, which is stricter than required under California’s Civil Code section 1798.83 - requiring certain businesses to respond to requests from California customers asking about the business’ practices related to disclosing personal information to third parties for the third parties’ direct marketing purposes. Alternately, businesses may have in place a policy not to disclose personal information of customers to third parties for the third parties’ direct marketing purposes if the customer has exercised an option to opt-out of such information-sharing.

5. DATA SECURITY

5.1 We are serious about the security of your personal information, and are committed to protecting it from loss, theft, or misuse. We take steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy. The safety and security of your personal information also depends on you. Where you have chosen a password for access to certain parts of the Service, you are responsible for keeping this password confidential. We ask that you not share your password with anyone.

If you have created a Customer Account, you are responsible for maintaining the security of your login credentials.

Unfortunately, no method of storing or transferring data on the Internet can be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We are not responsible for circumvention of any privacy settings or security measures contained on the Service.

6. DATA RETENTION

6.1 We keep your personal information, such as your name, email address and phone number, for as long as you keep your Customer Account in existence. In some instances, we will delete the information you provide to us after it is no longer needed. We also keep information about you, and your use of the Service for as long as it is necessary for our legitimate business interests, for legal reasons, and to prevent harm.

7. COOKIES

7.1 The Service uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies placed on your device, visit About the cookies Squarespace uses.

8. EMAIL

8.1 We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with our email and survey marketing providers, including but not limited to Squarespace, Survey Monkey, Mail Chimp, Constant Contact, so they can send these emails and surveys on our behalf.

8.2 If you abandon your shopping cart on the Service, you may receive an automated email within 24 hours, if all of the following occur:

  • You entered your email address at checkout, or are logged into your Customer Account.

  • You add a product to your shopping cart.

  • You close your browser or leave the Service without completing your purchase.

PLEASE NOTE: You can unsubscribe from these messages at the bottom of the email. The email will link back to the Service where you can pick up where you left off and complete your purchase.

8.3 We may email you with messages about your order, subscription or account activity. For example when:

  • You have created a Customer Account

  • Your Customer Account password has been reset or updated

  • You have completed a purchase

*Note* It is not possible to unsubscribe from these messages.

9. DO NOT TRACK

9.1 Some web browsers incorporate a “Do Not Track” feature. Because there is not yet a widely accepted standard for how to respond to Do Not Track signals, the Service does not currently respond to such signals. By using the Service or providing information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Service.

10. CHILDREN UNDER 13 YEARS OF AGE

10.1 The Service is not intended for persons under 13 years of age, or any higher minimum age in the jurisdiction where that person resides, and is not intentionally developed for or directed to children. We do not knowingly solicit or collect any information from children under the age of 13, or any higher minimum age in the jurisdiction where that person resides, nor do we knowingly market our products or the Service to children under the age of 13, or any higher minimum age in the jurisdiction where that person resides. If we learn that we have collected information of a child under 13, or any higher minimum age in the jurisdiction where that person resides, we will take steps to delete such information from our files as soon as possible and, if applicable, terminate that child’s account.

10.2 If you are the parent or legal guardian of a child under 13 who has become a registered user or subscribed to the Service or otherwise set up a Customer Account, then please contact Offset Alliance at join@offsetalliance.co to have that child’s account terminated and personal information deleted.

11. CHANGES TO OUR PRIVACY POLICY

11.1 Offset Alliance may change this Privacy Policy at any time by posting revisions to our website. We will not reduce your rights under this Privacy Policy without your explicit consent, and we expect most such changes will be minor. In the event that any changes are made to use of your personal information, you will be informed via email, and will afford you the opportunity to opt-out of any further use. Your use of the Service constitutes acceptance of the provisions of this Privacy Policy and your continued usage after such changes are posted constitutes acceptance of each revised Privacy Policy. If you do not agree to the terms of this Privacy Policy or any revised policy, please exit the Service immediately.